CLIENT GRIEVANCES POLICY

King Medical Supply and Quality Respiratory Solutions has provided excellent service to our customers for the last 20 years.

To maintain this high level of service, we want to inform you that you have the opportunity to participate in decisions regarding your services, to voice grievances, and to recommend changes in policies and services without coercion, discrimination, reprisal, or unreasonable interruption of services.
If you feel your rights have been denied, desire further clarification of your rights, or if you desire to lodge a complaint about any aspect of service or equipment, then you may contact our Customer Service Representative Department, or the Manager so an attempt can be made to resolve the complaint to the your satisfaction.
You can do so by calling our corporate headquarters at 1-800-488-6535, ext.110. If after hours, please leave a message and someone will contact you.

If you have not received a response within 24 hour of the next business day, please call the manager at extension 101.

All attempts will be made to resolve your complaint to your satisfaction, and you should receive a follow up letter stating your complaint and the resolution.

For concerns or complaints about the safety and quality of care that were not resolved to your satisfaction, you also can contact the Joint Commission at:

E-Mail:
complaint@jointcommission.org

Fax:
Office of Quality Monitoring
(630) 792-5636

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Please note that matters concerning billing, insurance, payment disputes, individual personnel or labor relations issues are not within the Joint Commission’s scope.